Here is our approach for creating User Groups in Zoho Desk
Approach
We can create User Groups using step below
1. Creating User Groups
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1.1 Go to 'Setup' ---> Select 'Help Center' from 'Channels'
1.2 Tap on 'User Groups'
1.3 Tap on the button 'Add Group'
1.4 Give a name for newly creating group
1.5 Tap on "Add Users"
1.6 Select the users to add in the group
1.7 Tap on 'Add' button after selecting the users
1.8 User Group is created and Users have been added in the group
